FAQ

How do I choose a rolling ladder?

What codes are the ladders / lifts built to?

  • Ladders are built to OSHA 1910.29 and ANSI A14.7 standards.

  • Lifts are built to ANSI A92.3 standards.

  • Compliance with any other codes should not be assumed.

Can the ladders be built to CAL-OSHA standards?

  • Ladders shipping to California or Canada should be built to CAL-OSHA standards.

  • Ballymore and Tri-Arc offers CAL-OSHA ladders as an option.

What replacement parts are available and how do I purchase them?

  • A variety of parts are available and In-Stock in most cases. Please refer to the Parts Section of this website for detailed descriptions.

  • Or call Customer Service Department for help on your specific need.

How can I obtain Assembly Instructions?

  • Refer to the ADDITIONAL MATERIALS section on product pages.

What is the Warranty on the Ladders and Lifts?

  • We warrant our products to be free from defects in material and workmanship for a period of one year from the date of original purchase.

  • Please refer to the WARRANTY section of this website for details.

Do you make Modifications to Standard Ladders?

  • Yes. Some popular modifications are Deep Top Steps, Rear or Side Exit from Top Step, Fold-Down Rails (Ballymore only), Caster modifications, Capacity, and Color (Ballymore only).

  • Feel free to ask our Customer Service Team about your special applications.

Do you build Custom Ladders / Work Platforms?

  • Absolutely. We offer a large Custom Department to help with your non-standard needs.

  • Contact our EAS Team and let us design for your special vertical access requirements.

Can I get personalized help or recommendations?

  • Yes, please feel free to call our Customer Service Team to answer your specific questions or help with recommendations for your particular application.

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